PROCEDURES AND PRINCIPLES FOR EXCHANGES, CANCELLATIONS AND RETURNS

There are several matters to bear in mind when exercising your right of withdrawal for products purchased from our Website.

• For your return or exchange to be processed, you must notify us of your request in writing or on a durable medium.

• You must send the product to İdeal Otomotiv within 15 days of submitting your return or exchange request to İdeal Otomotiv. Otherwise, your request will cease to be valid.

• All products sent to İdeal Otomotiv for return or exchange must be handed to the courier company designated by İdeal Otomotiv, using the shipping code that İdeal Otomotiv provides. Otherwise, all responsibility until the products reach İdeal Otomotiv, including cases of strict liability, shall rest with the consumer.

• If you request a return or exchange, you accept and undertake that promotions received with the product will be withdrawn and that any product delivered under such a promotion must therefore be returned.

• Where İdeal Otomotiv is required to issue a refund under the Agreement, the refund shall be made to the bank account and/or credit card used by the consumer to pay for the product. If İdeal Otomotiv cannot make the refund because that account and/or credit card has been closed, changed or is otherwise inoperative, the requesting consumer must personally apply to İdeal Otomotiv in writing to receive the money. The consumer may not claim damages for delay, interest or similar amounts arising from such delays, and is not entitled to request payment to an account belonging to another account holder.

• Errors may occur in product specifications, stock availability, prices and similar information on İdeal Otomotiv’s website. Such errors are corrected promptly by İdeal Otomotiv. However, if an error occurs, İdeal Otomotiv may cancel the Agreement (order) and refund the amount paid using the same payment method, even if the order has been placed and payment collected from the consumer.

• Crediting the refunded amount to the consumer’s account is the responsibility of the card issuer or the institution holding the account. İdeal Otomotiv is not responsible for any resulting delays.

• The amount used for cancellation and return transactions is the amount stated on the consumer’s invoice. An increase or decrease in the product price due to market conditions does not allow the transaction to be processed for an amount different from the invoice amount.

Policy Updates

This Policy takes effect on the date it is published on our website. Its provisions may be amended in whole or in part, with such amendments taking effect on the day they are published on our website.